Terms of Service

1. Acceptance of Terms

By accessing and using the CompanionFrame API ("the API Service"), you accept and agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms that may apply to specific API features. If you do not agree to these terms, please do not use our API service.

These terms constitute a legally binding agreement between your organization and CompanionFrame Limited regarding your use of our B2B API services.

2. Business Account Requirements and Verification

Business Entity Requirement

You must represent a legitimate business entity, organization, or development team to use the CompanionFrame API. Individual consumer use is not permitted under this B2B service.

Account Authorization

By creating a business account, you confirm that you have the legal authority to bind your organization to these terms and that all information provided is accurate and complete.

Account Verification

We may require additional verification of your business status, including business registration documentation, proof of development use case, or technical integration review.

3. API Service Description

CompanionFrame API provides AI-powered emotional support companions accessible through RESTful API endpoints. Our service includes:

Core API Functionality

• Four distinct AI companions with specialized therapeutic approaches
• Real-time conversation processing via OpenAI integration
• Crisis detection and professional resource provision
• Usage analytics and performance monitoring
• Industry-standard security practices

API Endpoints

• /v1/chat/message - AI companion conversation processing
• /v1/characters - Available companion information

4. Critical AI Limitations and Developer Responsibilities

Developer Responsibilities

• Implement additional safety measures and content filtering appropriate for your use case
• Provide clear disclaimers to your end-users about AI limitations
• Establish procedures for handling crisis situations detected by your application
• Monitor and review AI responses for quality and appropriateness
• Report concerning or inappropriate AI responses to our support team

End-User Safety Requirements

• You should implement appropriate safeguards for your end-users
• Provide clear information about AI limitations and mental health resources
• Establish processes for users experiencing mental health crises where possible
• You are responsible for ensuring your use complies with applicable laws in your jurisdiction

5. Subscription Terms and Billing

Billing and Payment Terms

• Monthly recurring subscriptions charged in advance
• Overage charges for usage beyond tier limits
• Payment processing via Stripe with standard business terms
• Automatic renewal unless cancelled 24 hours before renewal date
• No refunds for partial subscription periods or unused requests
• Price changes require 30 days advance notice

6. API Usage Terms and Restrictions

Acceptable Use Policy

You agree to use the API only for:

• Legitimate business applications providing emotional support services
• Applications that implement appropriate end-user safeguards
• Development and testing of emotional support applications

Prohibited Uses

You agree not to:

• Use the API for any illegal, harmful, or malicious activities
• Attempt to reverse engineer, extract, or recreate our AI models
• Share, resell, or redistribute API access without explicit written permission
• Use the API to generate harmful, offensive, or inappropriate content
• Attempt to circumvent rate limits, usage restrictions, or security measures
• Use the API for applications targeting users under 18 years of age
• Implement the API in ways that could harm users' mental health or wellbeing

Technical Restrictions

• API requests are limited based on your subscription tier
• Excessive usage may result in temporary throttling or account suspension
• Implement proper error handling and retry logic in your applications
• Respect HTTP status codes and error messages returned by the API

7. Medical and Mental Health Disclaimers

Crisis Resources - For API Customer Implementation

API customers should consider providing these resources to their end-users:

8. Data Protection and Privacy

Your business data protection and privacy are fundamental to our API service. Please review our Privacy Policy at companionframe-api.com/privacy-policy for detailed information about:

• How we collect, use, and protect your business and end-user data
• API request logging and conversation encryption measures
• Your rights under GDPR and UK data protection law
• Data sharing with AI providers and payment processors

API Data Processing

• Request logging: API calls are logged for billing, analytics, and security purposes
• Conversation encryption: All end-user conversations processed through the API are encrypted before storage
• Third-party processing: Conversations are processed by OpenAI for AI response generation

Customer Data Responsibilities

• API customers are responsible for obtaining appropriate consent from their end-users
• Implement privacy policies that accurately describe data processing through our API
• You are responsible for ensuring compliance with applicable data protection regulations

9. Service Availability and Performance

Service Availability

• We aim for high availability but do not guarantee specific uptime percentages
• Planned maintenance will be announced when possible
• Service status updates available at companionframe-api.com/status

Performance Expectations

• We strive to process API requests quickly and reliably
• Rate limiting enforced fairly across all customers
• Service improvements made continuously based on usage patterns

No Service Credits

As a growing service, we do not offer service credits for downtime. We will communicate transparently about any service issues. Customers may cancel at any time if unsatisfied with service reliability.

10. Intellectual Property and API License

CompanionFrame Intellectual Property

• CompanionFrame API service, AI models, algorithms, and technology remain our exclusive intellectual property
• API documentation and code examples are licensed for customer use
• CompanionFrame trademarks and branding materials may not be used without permission

API License Grant

Subject to these terms, we grant you a limited, non-exclusive, non-transferable license to:

• Access and use the CompanionFrame API for your business applications
• Integrate API functionality into your applications and services
• Use API documentation and code examples for implementation purposes

Customer Content and Data

• You retain rights to your business information and application data
• End-user conversation inputs remain the property of your end-users
• AI-generated responses and insights are owned by CompanionFrame
• Aggregated, anonymized usage data may be used for service improvement

Restrictions

You may not:

• Reverse engineer, decompile, or attempt to extract our AI models
• Create competing AI emotional support services using our API
• Redistribute or resell API access without explicit written permission

11. API Integration and Technical Requirements

Integration Standards

• Implement proper API authentication using provided API keys
• Use HTTPS for all API communications to ensure data security
• Implement appropriate error handling for all API responses
• Follow rate limiting guidelines and implement proper retry logic
• Store API keys securely and rotate them regularly

Technical Support

• Documentation: Comprehensive API documentation available at /docs
• Code examples: Sample implementations in multiple programming languages
• Integration assistance: Technical support for API implementation questions

API Versioning

• Current API version: v1
• We aim to maintain backward compatibility where possible
• Breaking changes will be announced with reasonable notice
• Migration guides provided for major version changes

12. Limitation of Liability

To the fullest extent permitted by law:

Disclaimer of Warranties

• The API service is provided "as is" without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability and fitness for purpose
• We do not warrant that the API will be error-free, secure, or continuously available
• AI response accuracy, appropriateness, or effectiveness is not guaranteed

Limitation of Damages

• CompanionFrame and its affiliates are not liable for any indirect, incidental, consequential, or punitive damages
• Our total liability is limited to the amount paid for the API service in the 12 months preceding any claim
• We are not liable for business losses, lost profits, or lost data resulting from API usage
• We are not liable for AI response content or consequences of implementing AI guidance

Specific Disclaimers

• We are not liable for failure to detect or prevent mental health crises
• We are not liable for inappropriate or harmful AI responses
• We are not liable for third-party service interruptions or data breaches
• We are not liable for customer application failures or end-user harm

Maximum Liability Cap

In no event shall our total liability exceed the lesser of:

• The amount paid by you for the API service in the 12 months preceding the claim
• £10,000 for any single incident or series of related incidents

13. Indemnification

You agree to indemnify and hold CompanionFrame harmless from any claims, damages, losses, or expenses arising from:

• Your use of the API service in violation of these terms
• Your application's implementation of our API or handling of end-user data
• Your violation of any applicable laws, regulations, or third-party rights
• Claims by your end-users related to mental health treatment or crisis situations
• Your failure to implement appropriate safeguards or provide adequate disclaimers

14. Termination and Account Closure

Termination Rights

Either party may terminate this agreement:

• Customer termination: Cancel your subscription and API access at any time through your account dashboard
• CompanionFrame termination: Terminate accounts for violations of these terms, non-payment, or illegal activity
• Immediate termination: For serious violations, security breaches, or harmful use of the API

Effect of Termination

Upon termination:

• API access is immediately revoked
• Outstanding balances become due immediately
• Data retention follows our standard retention schedule
• Custom integrations and configurations may be deleted

15. Changes to Terms and API Service

Terms Updates

• We may update these terms periodically to reflect changes in our service or applicable law
• Significant changes will be announced via email and dashboard notifications with reasonable advance notice
• Continued use of the API after changes constitutes acceptance of updated terms

API Service Changes

• We may modify, enhance, or discontinue API features with reasonable advance notice where possible
• We aim to maintain backward compatibility where possible
• New features may be added to existing subscription tiers
• Pricing changes require 30 days advance notice for existing customers

16. Dispute Resolution and Governing Law

Governing Law

These terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction

Any legal proceedings must be brought exclusively in the courts of England and Wales. Both parties consent to the personal jurisdiction of such courts.

Dispute Resolution Process

1. Direct negotiation: Disputes should first be addressed through our customer support team
2. Mediation: We encourage mediation through a mutually agreed neutral third party
3. Litigation: Court proceedings as a last resort in accordance with governing law

17. Miscellaneous Provisions

Entire Agreement

These terms, together with our Privacy Policy, constitute the complete agreement between the parties regarding the API service.

Severability

If any provision of these terms is found unenforceable, the remaining provisions continue in full force and effect.

Assignment

• You may not assign your rights or obligations without our written consent
• We may assign our rights and obligations with notice to customers

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or third-party service failures.

Independent Contractors

The parties are independent contractors and these terms do not create any partnership, joint venture, or agency relationship.