Security

Our Security Approach

At CompanionFrame API, security is fundamental to our service. We implement industry-standard security practices to protect your business data and your users' conversations. While we're a growing platform, we take security seriously and continuously improve our protection measures.

Data Encryption and Protection

Infrastructure Security

We partner with industry-leading providers to ensure our infrastructure meets high security standards:

Database Security

• MongoDB Atlas Security: Enterprise-grade cloud database with encryption at rest and in transit
• Network isolation: Database access restricted to authorized application servers only
• Role-based access: Minimum necessary permissions for database operations
• Automated backups: Encrypted backups with geographic distribution

Application Security

• Serverless architecture: Vercel serverless functions with automatic scaling and isolation
• Environment isolation: Separate environments for development, staging, and production
• Secret management: Environment variables for sensitive configuration
• Dependency scanning: Regular security updates for all dependencies

Access Controls and Authentication

API Access Management

• API key authentication: Secure token-based authentication for all API requests
• Rate limiting: Automatic request throttling to prevent abuse and ensure fair usage
• Request logging: Comprehensive logs of API access for security monitoring
• IP restrictions: Optional IP allowlisting for enhanced security (enterprise customers)

Dashboard Security

• Secure authentication: Password-based login with session management
• Session security: Secure session tokens with automatic expiration
• CSRF protection: Cross-site request forgery protection on all forms
• Account lockout: Protection against brute force attacks

Third-Party Security

We carefully evaluate the security practices of all third-party services we integrate with:

OpenAI Integration Security

• Data processing: Conversations processed temporarily for AI response generation only
• No model training: Your data is not used to train OpenAI's models
• Transit encryption: All data sent to OpenAI is encrypted using HTTPS/TLS
• Data retention: OpenAI does not retain conversation data beyond processing requirements

Payment Security

• Stripe integration: PCI DSS compliant payment processing
• No card storage: We never store customer payment card information
• Secure tokens: Payment data handled through secure Stripe tokens only
• Fraud protection: Built-in fraud detection and prevention

Security Monitoring and Logging

What We Monitor

• API access patterns: Unusual request patterns or potential abuse attempts
• Authentication events: Login attempts, failed authentication, suspicious activity
• System health: Server performance, error rates, and availability metrics
• Security events: Potential security incidents and anomalous behavior

Logging and Retention

• Security logs: Comprehensive logging of security-relevant events
• Access logs: API requests and dashboard access for security analysis
• Retention period: Security logs retained for 2 years for incident investigation
• Log protection: Logs are encrypted and access-controlled

Incident Response

Security Incident Process

1. Detection: Security incidents detected through monitoring or customer reports
2. Assessment: Rapid evaluation of incident scope and potential impact
3. Containment: Immediate steps to contain and mitigate the incident
4. Investigation: Thorough investigation to understand root cause and impact
5. Communication: Transparent communication with affected customers
6. Resolution: Implementation of fixes and preventive measures
7. Follow-up: Post-incident review and security improvements

Customer Notification

• Incident reporting: We will notify customers of security incidents that may affect their data
• Timeline: Notification typically within 72 hours of incident discovery
• Communication channels: Email notifications and status page updates
• Transparency: Clear information about what happened and what we're doing about it

Data Security Best Practices

Customer Responsibilities

While we provide strong security measures, we recommend customers also follow security best practices:

• API key security: Store API keys securely and never expose them in client-side code
• Key rotation: Regularly rotate API keys and remove unused keys
• Access control: Limit API key access to necessary team members only
• Environment separation: Use different API keys for development, testing, and production
• Monitoring: Monitor your API usage for unusual patterns or unauthorized access

Integration Security

• HTTPS only: Always use HTTPS when making API requests
• Input validation: Validate and sanitize all user inputs before sending to our API
• Error handling: Implement proper error handling to avoid exposing sensitive information
• Rate limiting: Respect rate limits and implement proper retry logic

Vulnerability Management

Security Updates

• Dependency management: Regular updates of all software dependencies
• Security patches: Prompt application of security patches and fixes
• Vulnerability scanning: Regular scanning for known security vulnerabilities
• Code review: Security-focused code review for all changes

Responsible Disclosure

If you discover a security vulnerability in our service, please report it responsibly:

Security Roadmap

As CompanionFrame API grows, we're committed to continuously improving our security posture:

Planned Security Enhancements

• Enhanced monitoring: Expanded security monitoring and alerting capabilities
• Security assessments: Regular third-party security assessments as we scale
• Advanced features: Additional security features for enterprise customers
• Compliance frameworks: Working toward industry compliance standards
• Security automation: Automated security testing and deployment practices